FAQ – The questions that come up most often in people’s minds. Please feel free to browse our FAQ or contact us directly with any inquiries.

This feature is under development and you will soon be able to make secure bookings on MonTaxiVIP.com

You will pay your transfer directly to the driver. It is possible to pay either in cash or by credit card. All our drivers are equipped with a CB payment terminal (Visa, MasterCard).

If you have to travel with a pet, you should inform the driver when you make your reservation. The driver will then inform you if he accepts or not because it is case by case. For example, a cat in his cabin is accepted, a dog on the bench is not accepted.

For safety reasons, the driver may refuse a pick-up.

  • The number of passengers exceeds the capacity of the vehicle.
  • Customer is too intoxicated.
  • Customer is aggressive and endangers the physical integrity of the driver.
  • Pets are not allowed on board (except in exceptional cases).
  • The number of luggage is higher than the capacity of the vehicle.